This automotive services company needed to make ordering more accessible and efficient for their buyers. To do this, they partnered with TMG to modernize their eCommerce store and marketplace using SAP Commerce Cloud. Daunted by limited progress in 18 months with a previous firm, they needed a change to see results.

After partnering with TMG, the marketplace was soft-launched in two months with a full go-live shortly after. By implementing an Agile project plan, TMG created delivery every sprint. TMG also brought in analysts to drive data-backed decisions and begin leading project roadmapping.

The client achieved roll out of its internal marketplace within three months of engaging with TMG. Since launching the marketplace platform, this parent company of several leading brands has achieved exponential growth in new orders, new users, and average order totals. With TMG as a partner, they have also begun upgrade planning, analytics tracking, and other optimizations to increase customer satisfaction.

When you’re stuck in a cycle of slow progress and unhappy customers, you don’t have to wait out lost revenue by sticking with a service provider, well, not providing. With the right partner and approach you can pivot and achieve explosive growth — faster than you thought possible.

For companies stuck in neutral, Agile processes, or partnering with Agile experts, is key to making consistent, measurable progress that drives faster time-to-market. Combined with data-driven customer insights, each step forward is in the right direction, leading to high-impact improvements for higher order volumes and a growing customer base.

Are your projects hitting their deadlines? How do you make sure every improvement truly addresses customer needs?