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Case Study

SAP Commerce: A Global Appliance Brand Success Story

Delivering Future-Proof eCommerce Solutions

Industry: Appliance Manufacturing

Overview: For 13 consecutive years, this American multinational home appliance manufacturer has been recognized as one of Fortune’s World’s Most Admired Companies.

Services Used: Technology

Technologies Used:
SAP

The Business Challenge

A global leader in the appliance industry, this company aimed to modernize and future-proof its eCommerce operations without compromising business continuity throughout the process. To achieve this, the manufacturer partnered with TMG to execute both on-premise and cloud-based upgrades while seamlessly migrating data from SAP CCv1 to CCv2 across fourteen brands without downtime.

TMG's Solution

Embracing test-driven development, TMG wielded state-of-the-art code quality tools, ensuring excellence and delivering impactful eCommerce solutions.

By shifting the monolithic storefront to a composable architecture, the client gained the scalability and flexibility needed to drive innovative solutions, like enabling IoT business channels to flow orders through SAP Commerce.

TMG’s experts meticulously crafted robust data consumption processes, ensuring zero revenue loss while migrating business -critical processes like active Consumer Subscriptions to SAP Commerce.

The Results

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Accelerated Time-to-Value

Using an incremental upgrade strategy while efficiently managing technical debt, TMG ensured timely system upgrades, enabling our client to capitalize on new features and improvements quickly.

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Seamless Data Migration

Expert handling of both the Commerce Search data migration and CCv1 to CCv2 transition ensured minimal disruption to operations, safeguarding both data integrity and system functionality.

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Zero Downtime

Executed seamless transitions of data and credentials for over 2 million customers from legacy systems, providing uninterrupted customer experiences post-migration.

Why This Matters

Don’t settle for good enough when better is within reach. Sure, migrating platforms and data isn’t a quick fix, but standing still while customers evolve and competitors innovate puts your revenue at risk.

With a composable eCommerce solution, your business isn’t confined to a limited set of features. You get to choose tools tailored to your operations and industry, making life easier for your teams and delivering a better experience for your customers.

Personalized product recommendations, customer-specific pricing, advanced customer analytics — these are just a few examples of the capabilities composable architecture can offer.

Can your eCommerce platform deliver long-term success, no matter how your customers evolve?

TMG Insights Right to Your Inbox.

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